Last
week I went to a store in the mall. When
I got in line, there were two cashiers each taking care of a customer, and a
couple in front of me with an entire cart load of mostly clothes. But it turns out the one cashier was going on
her lunch break, so I ended up standing in line with my three items for almost
ten minutes.
Not
long after I got in line, two people got in line behind me. There was an older woman and a man about my
age. I don’t think they were mother and
son, but he might have been her nephew or something. They had seen the one cashier leave – I don’t
think they heard the reason – and they were talking – not loudly, just between
themselves – about how with Christmas you would think the store would have more
cashiers.
At
one point the guy said something about self-checkout, and the lady stated that
she would never use one, and the guy said something about “they take jobs away
from people.” I almost turned around to say, “Yeah, crappy jobs,” but I just
shook my head. But figured I could get a
blog post out of writing up my thoughts on this topic.
Since
I don’t make enough money with my books, I have a crappy part time job so I can
pay my bills. I spend hour after hour
after hour standing behind a register lying to people. Meaning thirty plus people an hour ask me
“How are you?” and I lie by saying, “Fine,” or “Okay,” instead of admitting,
“My feet hurt, my back hurts, I have a headache, and my throat is sore from
making small talk with all you people.” In case you’re wondering, while I’m not
the friendliest cashier at the store, I’m probably the fastest.
Now
in the store I work at there isn’t room to put in the standard multiple
self-checkout, but if they somehow put one in, I’d be thrilled. Aren’t
you worried about losing your job? I’m sure some of you are asking. In theory, no. Because me losing my job would have little to
do with self-checkout.
These
aren’t the actual numbers, I’m just using them to give the basic idea. The store is open 100 hours a week. And Corporate tells the manager that they
have 300 hours of work for the employees.
Now if all the hours could be split up evenly, that would mean there
would be three employees working at all times.
But that’s not what happens. Once
a week, we get a pallet or two of frozen/refrigerated items: ice cream, pizzas,
eggs, etc. Someone has to put it
away. And once a week, we get a semi
that brings everything else in the store.
All that has to be put away. And
the stuff that doesn’t fit out right away, gets put in the back as overstock,
and that has to be worked at some point to get it out of the way for the next
load that comes in. So on truck days,
there are more people working, meaning that for large chunks of the week, there
are only two employees in the store.
Especially
now with Christmas, we pretty much need two people on register all the
time. Which means there’s nobody working
overstock, or fixing the shelfs (people decide they’re not going to get a bag
of chips, but instead of returning it to the chip aisle they just stuff it in
with the diapers), or just basic things like sweeping the floor. Basically, there is more work to do than
there are people to work it. So why don’t you hire more people? some
of you are asking. Because that would
cut into Corporate’s profits. Or they
would raise prices to pay for the additional workers. They are in business to make money, not to have
the best store where everything is always put away, everything is always clean,
and there are always plenty of cashiers.
In
theory, if we had self-checkout that would mean there would be more time for
people to do these other things than to be chained to a register. Of course, if we got self-checkout, it’s
likely Corporate would then only give the manager 200 hours of work.